Privacy Notice

Who we are

Studio 77 Production LLC ("Studio 77", "we", "us"), Richmond, Virginia, is the data controller for the personal information described here. That means we decide how and why it is used.

What we collect and why

• Account details — name, email, and login credentials (stored in hashed form). Used to create and run your account and give you access to what you bought. Legal basis: contract.
• Inquiries and bookings — name, email, phone, business details, and information about your project, property, or photos. Used to reply, quote, schedule, and deliver services. Legal basis: contract, or steps you ask us to take before a contract.
• Support and AI chat messages — what you type to our team or to Jane, our AI assistant. Used to answer your questions and support you. Legal basis: legitimate interests.
• Usage and device data — IP address, browser and device type, and pages visited. Used to keep the site secure, prevent fraud and abuse, and improve it. Legal basis: legitimate interests.
• Email signups — your email address, when you opt in. Used to send updates you asked for. Legal basis: consent, which you can withdraw at any time.
• Purchase records — what you bought and your access status. Used to give you access and meet tax and accounting rules. Legal basis: contract and legal obligation.

Card and payment details are collected directly by Paddle, not by us. Please avoid sharing sensitive personal information in chat. We do not sell your personal information.

Who we share it with

• Paddle — our Merchant of Record, for selling our products, managing subscriptions, processing payments, tax compliance, and invoicing.
• Service providers — hosting, database, email, scheduling, and AI processing providers that help us run the service, under contract and only for that purpose.
• Professional advisers — such as lawyers and accountants, where needed.
• Authorities — where the law requires it.

International transfers

We are based in the United States, and our providers may process data in the US and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses.

How long we keep it

We keep account data while your account is active, and inquiry records for up to 3 years after our last contact. Purchase records are kept as long as tax and accounting laws require. When data is no longer needed, we delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your data, to restrict or object to how we use it, and to withdraw consent at any time. Residents of the UK and EEA may also complain to their local data protection authority. We respond to requests within one month. To make a request, contact us using the details below.

Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit, hashed passwords, and access controls.

Cookies and local storage

We use only essential browser storage to keep you signed in, remember your Jane chat while you browse, and save prompt ratings on your device. We do not use advertising cookies. You can clear this storage in your browser settings at any time.

Contact

Questions or privacy requests? Call +1 (804) 206-5417 or use the contact page. See also our Terms & Conditions and Refund Policy.